Second Cup Café

Great place! But the internet is too slow and staff are very nice but they do not listen sometimes to what you want exactly!  For example, i said coffee with milk, they served me coffee with cream and i did not have time for waiting more to change.for sandwiches for lunch, they are ok, but not so delicious!If you come to this store, definitely try some treats. I suggest butter tart

It was a nightmare. Something out of a horror film experience. All the employees there were rubbing snot on their hands, when they weren’t busy coughing in the air, touching their faces or hair while, making peoples drinks. They were also very rude when they messed up our drink orders. Tried to say we have to ask for caramel in a caramel corretto. Need new employees that believe in hygiene and customer service. We tried to stay positive but in the end it was too much. We had to toss our drinks so we wouldn’t get sick. Yikes!

While I didn't make a purchase this time, I have in the past. It's worth noting that the prices here are slightly higher compared to Starbucks. I found it a bit expensive, as I paid $12 for a tea and sandwich. Another point to consider is that the counter has too many things, making it difficult for someone in a wheelchair to see the menu. However, I'm grateful that the staff at TOH (The Ottawa Hospital) kind of recognize me. Overall, it's a mixed experience.

I didn't buy anything this time,but I have. More expensive than Starbucks. Cost $12 for a tea & sandwich! There are too many things on the counter for someone in a wheelchair to see the menu....in every Second Cup I've ever been in! Grateful the staff at TOH kind of know me.

I don't understand why there can't be any kind of consistency with their hours?!? The door says 9pm but they routinely close a half hour early! Really? It took long enough before the hours shifted past 7pm and now they can't even maintain their own posted hours. Very frustrating to show up and see they're long gone. Your losing your customers to Starbucks down the street, especially since they've extended their hours and actually have the decency to follow it.

I love this second cup, for a student operated coffee shop, they are always quick, nice and make me feel welcome. The batista always go above and beyond. If you come here often the will even have your drink prepared for you before you arrive.

to be honest, probably my favourite place in generalupdate: whoever picks the music here has good taste

Ordered an Americano with 2 shots, tastes and looks like drip coffee. Quite expensive IMO, but fair enough.Employees are friendly and reactive.

They have a nice outdoor setting where you can have a nice conversation or do your work. However, the wifi isn't open and you have to ask for a passcode every hour.

I have been a regular customer for almost 10 years (for their hot chocolate); and so far I have had a great experience until one Friday (last winter) I went to order as usual my hot chocolate hoping for a warm evenings. There were two ladies, one who was taking orders & payment, and another who was serving.The lady who took my order was very friendly; and after I paid, she went to search a cup they were going to serve me in. The problem, is that before placing it on the line, she was chatting with her colleague; and I realized that unconsciously she was touching inside of my cup with her whole fingers; at some point she even scratched her hair and touched again inside of the cup (and this was during the pandemic!)I was afraid they were going to serve me in that cup; so I followed it with my eyes. When it was my turn, I politely asked the other lady who was preparing the orders to change the cup for I have seen that her colleague had touched inside of that cup. She ignored me, and went on to pour the hot chocolate in the dirty cup, explaining me that they wash their hands every 30 min; and that they are even exhausted after a long shift!!I told her that I was not still confortable with that; literally she did a shoulder check (I guess to see if someone was listening to our conversation) and arrogantly told me that there was nothing I could do about that. I was appalled, but as I had already paid, I insisted on getting another cup. She literally transferred the hot chocolate from the dirty cup into a new one. I told her that I couldn't take it as I considered it already dirty. Rather than preparing me a new drink right away; she first served two people who came after me and who were the last on the line. She finally deigned to prepare for me another drink.I was very frustrated; so a few min later I called their number to speak to the owner, but I got to speak to the supervisor. She was understanding and apologetic; but then I thought that she could be the woman who served me (there was no way to verify). She told me that if I wanted to speak to the owner, there are certain days she comes at the cafe. I called the following day, and asked to talk to the owner; they told me to leave my number. I was never called back, and no longer need it tbh. But what an easy way to lose a long term customer!